Incorporating inbound fax within EHR helps practices manage multiple messages in workflow to lower costs, improve productivity and enhance communications

San Francisco, CA – October 29, 2015Updox, the industry leader for physician connectivity and customer relationship management (CRM) solutions for health care, today announced an expanded partnership with Practice Fusion, the nation’s #1 cloud-based electronic health record (EHR) platform for doctors and patients. Updox has been the exclusive provider of Direct secure messaging for Practice Fusion since February 2014 and is now adding integrated electronic faxing and document management services for users of the Practice Fusion EHR platform.

Updox offers a comprehensive communications suite that combines all types of messaging into one universal platform to allow Practice Fusion users a consistent way to manage communications. Adding the integrated Electronic Fax and Document Management solution allows practices to operate more efficiently by streamlining document workflows and consolidating all incoming and outgoing faxes. Now, all incoming fax documents can be managed electronically and viewed, annotated, routed, signed, faxed outside the practice and filed in the patient chart – all at the same time. As a paperless process, practices can eliminate their costs for fax machines, scanners, phone lines, paper and toner, as well as staff hours by automating those processes.

“While the use of Direct messaging continues to grow, the reality is there is still a lot of faxing in health care,” said Michael Morgan, CEO, Updox. “Practices don’t want to have two different systems to manage their communications. They want all types of messaging to be integrated within their EHR. We’re excited to expand our relationship with an industry leader like Practice Fusion to provide a great, unified experience to their users.”

Updox reports that customers experience significantly lowered expenses, including 75 percent reduction in paper and toner costs, up to 90 percent reduction in labor costs for scanning and faxing and more than $60 per month for additional phone lines.

“Updox has been a great partner for Practice Fusion and we saw an opportunity to give our users more communications options,” said Tom Langan, CEO, Practice Fusion. “This expanded functionality makes it easier to share clinical information which can help make our practices truly paperless.”

Updox is changing the way healthcare connects. Updox is integrated with more than 50 electronic health record (EHR) vendors, representing 150,000 physicians, and through an extensive Direct messaging network and platform of CRM and communications applications, Updox connects all of the components within health care – physicians, patients, payers and partners – with the goal of driving improved outcomes through more efficient communications and better care coordination.

About Updox

Providing Customer Relationship Management (CRM) for health care, Updox is the industry leading Physician Connectivity Platform. With Updox CRM solutions, health care providers and practices can easily manage communications from one inbox, streamline physician relationships, drive collaboration with partners and engage patients – all integrated with the practice’s existing electronic health records (EHR). Practices benefit through improved relationships with patients and other providers, increased revenues, reduced costs, and enhanced business efficiencies.

Updox Direct Secure messaging and “View, Download & Transmit and Electronic Secure Messaging,” which Updox provides in its patient portal solution, have both achieved 2014 Edition 2 ONC-HIT Modular Certification from Drummond Group, LLC. Additionally, Updox achieved full accreditation with the Direct Trusted Agent Accreditation Program (DTAAP) as a Health Information Service Provider/Registration Authority/Certificate Authority (HISP/RA/CA) from and the Electronic Healthcare Network Accreditation Commission (EHNAC). Updox is also a founding member of Carequality, formed by Healtheway.

With more than 150,000 users, Updox is committed to transforming health care. Find out what our solutions can do for your practice. Visit, follow us on Twitter, like us on Facebook, join Updox Community, connect with us on LinkedIn or watch us on YouTube.

About Practice Fusion

Practice Fusion is the#1 cloud-based electronic health record (EHR) platform for doctors and patients, with a mission of connecting doctors, patients and data to drive better health and save lives. A driving force in modernizing American health care, Practice Fusion is used by a community of more than 112,000 monthly active health care professionals with over 100 million patient records under management. In 2014, Practice Fusion’s EHR facilitated over 56 million patient visits (approximately 6% of all ambulatory visits in the US) and is the fastest growing EHR in the US.